Straight answers to the things people actually ask. You don't need an account for any of this.
Fastest way to reach a human: open SwipeSpace and tap Settings → Help shape SwipeSpace. That sends your note straight to us with your app version and device attached, so we can actually reproduce the problem. Prefer email? [email protected] reaches the same place.
Nothing is gone straight away. Tap Undo in the swipe deck to put the last card back before you confirm.
And once a delete is confirmed, iOS still keeps it: the photos move to Recently Deleted in Apple's own Photos app and sit there for 30 days before they're really gone. Open Photos → Albums → Recently Deleted to bring anything back.
They shouldn't — anything you swipe to keep goes on a protect-list so future scans skip it. If you want them back in the deck, go to Settings → Show kept photos again. That clears the list and they'll reappear in the next scan.
Yes. Settings → Cleanup → Start swiping from lets you choose Newest first (the default) or Oldest first. Older shots are usually the easiest to let go of, so some people prefer to clear from that end.
Two piles ignore this on purpose: Videos and Large Files always lead with the biggest files, because that's the whole point of those piles.
It can't do its job with limited access. To find screenshots, big videos, blurry shots and near-duplicates — and to actually remove the ones you pick — it needs to see the whole library. It only ever reads your photos on your device; it never uploads them.
You can change this any time in iOS Settings → Privacy & Security → Photos.
Already paid but Pro isn't showing? Tap Settings → Restore Purchases in the app. Purchases are tied to your Apple Account, so a new phone or a reinstall restores fine.
To cancel, use Apple's own subscription screen: Apple Account → Subscriptions (or iOS Settings → tap your name → Subscriptions). Cancelling there stops the renewal; you keep Pro until the period you've paid for runs out.
Your photos and videos never do. Scanning, duplicate and blur detection, and deleting all happen on the device using Apple's own frameworks.
The app talks to us in two narrow cases: when you choose to send feedback, and — only after you've done that — to check whether we've replied. The full detail is in the Privacy Policy.
Email [email protected] and tell us what you were doing when it went wrong. A screenshot helps more than anything else.